Frequently Asked Questions
All Bombay orders are dispatched on the same or next day depending upon the time the order is placed. Orders placed before 3 pm are shipped on the same day and orders placed after 3 pm are shipped the next day.
Our non frozen products are delivered within 3-5 working days, however there can be a delay in certain area postcodes.
All our orders are shipped via Blue Dart or Xpressbees.
We occasionally use other national courier services.
For Frozen products we have them delivered locally in Mumbai.
Please note that frozen and non-frozen orders ship separately.
We currently deliver all products, except the frozen waffles Pan India. Our frozen waffles can be delivered in Mumbai (in select pin codes).
All our products have a different shelf life, due to the variation in their ingredients.
Toaster waffles - 12 months (in a deep freezer)
Waffle Chips - 9 months
Waffles cookies - 6 months
Stroopwaffles - 4 months
All our products are manufactured at our in house facility in Mumbai.
At the moment, many of our treats are made with traditional recipes that still rely on wheat and dairy ingredients and our products are not gluten-free, dairy-free or vegan. However we are constantly working on solutions to incorporate the different dietary choices of our customers.
We are proud to say that we at Waffle Mills were the creators of the famous Waffle chips.
Waffle Mill was founded with the ideology of selling only the highest quality of waffles to our customers by using meticulous preparation methods.
We have a strict vendor on-boarding policy & review every product on the parameters of taste, health & safety and manage our entire fresh chain management at every step of the way, right till your doorstep.
Our ingredients are sourced from the most premium vendors and our team takes utmost care to offer not just the best quality of products, but also precision in the way our products are packed, stored & delivered.
You can eat the Stroopwafel however it tastes best to you! But traditionally, a stroopwafel is placed over a piping hot cup of coffee until the caramel melts to the perfect ooey-gooey consistency, and then enjoyed.
After placing your order, you will receive an order confirmation email with your tracking number. You can click on the “View My Order” button to view your order status at any time.
For any changes or cancellations, please email us at firstname.lastname@example.org with the order number in the subject line. If your order has not yet been shipped, we will do our best to make this change.
We have partnered with the warehouse and fulfillment centers best aligned with the specific needs of our products. We ship our frozen items such as the toaster waffle from one location and all dry items from another.
We apologize for this inconvenience! Please email us at email@example.com with your order number and the products that are missing or incorrect, and we will make amends immediately.
Our toaster waffles are shipped from our frozen warehouse with ice packs. Once delivered , please put the waffles in the deep freezer.
During the checkout process, click on “Add a discount code or gift card” to enter any discounts or credits.
Currently we do not accept returns of items because we are a perishable product. To discuss replacement and refund possibilities, please contact us at firstname.lastname@example.org In case of any defects in the product or packaging, you must provide pictures of the product to be eligible for a refund.
Absolutely! For any wholesale or bulk enquiries you can reach us on email@example.com and the sales team will get back to you.
Many of the stores that keep Waffle Mill products carry only a limited range of products To explore our entire range you can shop on our website.
We love to work with stand-out personalities and voices in the industry! If you would like to collaborate with us please email us at firstname.lastname@example.org
You will automatically receive an email inviting you to leave a review 10 days after your purchase!
We offer periodic sales discounts to our customers; join our email list or follow us on Instagram to stay up-to-date on the latest promos. If you are an existing customer, you can also earn a discount on your next purchase by reviewing the products you received. We offer seasonal promotions, we offer a welcome discount for our first time buyers.
Currently we do not have a subscription service however we plan to launch it very soon
A flat delivery charge of Rs. 60 is applicable on all deliveries below Rs. 899. We have free delivery on all orders above Rs. 899.
All ingredients vary from one product to another. Each product has their specific ingredients listed on their product page.