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Refund Policy

CANCELLATION, RETURN & REFUND POLICY
We understand the value of your time, effort and comfort in making purchases and have therefore mentioned the cancellation & refund policy.

CANCELLATION BY SITE / CUSTOMER
A customer might cancel an order within 5 working hours since the order has been placed. In no situation will the customer be allowed to cancel an order post confirmation of an order by our team.

RETURN & REFUNDS
For products shipped by us we will gladly accept the return of packages only if a customer intimates our team within 24 hours post delivery of the product. Please note on account of hygiene reasons some products are not eligible for returns. 

Refund/Return policy will only be processed in a situation that the products received are bad, have spoiled or taste differently. This is given to a limit of 24 hours post delivery. Any notice given by a customer post 24 hours from delivery shall not be entertained.

Refunds will be processed through the same online mode within 7 working days.

CONTACT INFORMATION
If you have any questions, kindly contact us at info@planetaryfoods.com

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PLEASE EXPECT DELAYS DUE TO COVID RESTRICTIONS

Dear customer, we are doing our very best to deliver your orders as soon as possible. However, due to COVID restrictions, there may be a slight delay in delivery. Please bear with us during this difficult time!

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